Support

Need a hand with a Publisher file? Most questions are answered on this page. If you're still stuck, email us and a real person will help.

Try these first

• Open a Publisher file — upload a .pub file to convert it to a clean PDF and an editable web version.
• Browse templates — start a new flyer, menu, newsletter, or certificate from a ready-made design.
• Pricing— what's included free today, and what's coming.

Common questions

My file looks different after converting. Complex Publisher layouts can shift during conversion. Every conversion includes a Rescue Report that flags any changed fonts, images, or layout in plain English — open the report, then fix anything in the editor before printing.

I don't have Microsoft Publisher.You don't need it. Publish Media Software runs in your web browser; there is nothing to install.

I want my original file back. Your originals stay yours — you can download the original.pub and the converted PDF at any time from your dashboard.

Delete my data. You can request erasure or an export of your data at any time — see our Data Retention and Privacy pages.

Contact us

Email admin@publishmediasoftware.com with your account email and a short description (a screenshot helps). We read every message. Organization customers receive priority support — see our Service Levels page.